Frequently Asked Questions
Q. How can I get more information about these valuable benefits?
A. Call 800-626-0291 to speak with a licensed representative or e-mail us at uea@usiaffinity.com.
Q. How can I purchase coverage?
A. Coverage may be purchased via home or Worksite appointment with a licensed representative; via "electronic" applications which are processed through our Call Center; through the internet; or by submitting your application by mail. Coverage may also be purchased by calling 800-626-0291 and speaking to a licensed representative to enroll over the phone or to schedule an appointment with one of our Benefit Specialists to meet with you at your place of business or your home.
Q. What are your customer Service hours?
A. Customer Service Representatives are available to assist you from 9:00 am to 9:00 pm EST; Monday-Friday; or feel free to e-mail us at uea@usiaffinity.com.
Q. How can I change my policy information (address, beneficiary, etc.); or, request a loan or duplicate policy?
A. Call 800-626-0291 prompt #3 to speak with a knowledgeable Customer Service Representative; they can assist you with whatever policy service you require.
Q. How can I determine if/why I have fallen behind in payment?
A. Call 800-626-0291 prompt #1 to speak with a Premium Accounting Representative; they have the ability to access all of your premium activity.